Accessibility
At Chester Citizens Advice we are committed to making our website as easy to use as possible for all our users.
To find out how you can make our website easier to use, see the links below.
Useful linksChange the size of the text on your computer
You can make the text on your computer bigger. The way you do this depends on what computer you are using. For more help on this, go to the AbilityNet website and choose the skill sheet called 'Choosing your Preferred Text Style in Windows'.
Using access keys
This website features access keys to enable you to access key pages of this website quickly and easily. They assist you if you have trouble using a mouse or prefer to use shortcuts.
Access keys have been implemented for the following pages:
0-Skip Navigation
1-Home
2-Contact
3-Sources of Advice
4-Email Advice
5-Advice guide
6-Accessibility
7-Disclaimer
8-Privacy Policy
9-Site Map
Use of access keys varies depending upon your computer and browser. Below are some of the different options available.
PC, Internet Explorer 5+:
- Press and hold down the ALT key.
- Then press the number or letter (see the access keys as listed above) and press Enter/Return key
PC, Internet Explorer 4:
- Press and hold down the ALT key
- Then press the number or letter (see the access keys as listed above)
PC, Netscape 6+:
- Press and hold down the ALT key.
- Then press the number or letter (see the access keys as listed above)
Apple Mac, Internet Explorer 5+:
- Press and hold down the Control key
- Then press the appropriate number or letter (see the access keys as listed above) and press Enter/Return key
Apple Mac, Internet Explorer 4.5:
- Access keys are not supported
Apple Mac, Netscape 6+:
- Press and hold down the Control key
- Then press the appropriate number or letter (see the access keys as listed above)
Apple Mac, Netscape, earlier versions:
- Access keys are not supported.
Using shortcuts to browse the internet
If you have difficulty using a mouse, or simply want other options, you might prefer to use the keys on your computer to move around our website more quickly. These are called shortcuts and which keys you use for them depends on the browser you’ve got.
Here we’ve provided links to help with using the shortcuts for four main browsers - Internet Explorer, Firefox, Opera and Safari. To go to the information for each one, select the one you want from the list below -
Internet Explorer version 5 shortcuts
Internet Explorer version 6 shortcuts
Internet Explorer version 7 shortcuts
Firefox shortcuts
Opera shortcuts
Safari shortcuts
Changing how information is shown on your screen
How much information you can see on your screen is controlled by the screen setting. For example, you can make things look bigger on your screen, or you can make things look smaller so you can include more information on your screen. How you change your screen setting depends on your computer – for more information, go to ‘Help with seeing the screen’ on the AbilityNet website.
Changing colours and fonts
You can control the colours and fonts on Adviceguide. For example, you can change the background colours and the colour of the fonts, so there is more contrast. This will make the text easier to see. This may be particularly useful if you have a visual impairment.
How you change the colours and fonts depends on your computer – for more information, go to the AbilityNet website and choose the appropriate skill sheet.
Mouse settings
You can change the settings on your mouse, for example:
- you can slow down the speed it works at
- you can adapt your mouse if you’re left-handed
- you can make the pointer bigger.
How you change mouse settings depends on your computer – for more information, go to the AbilityNet website.
Keyboard settings
You can change:
- the time that passes before a key that you hold down starts repeating itself
- how quickly characters are repeated when you hold down a key
- the rate at which the cursor blinks.
How you change keyboard settings depends on your computer – for more information, go to the AbilityNet website.
Sending us feedback
We’re always looking at ways of making the site better for our users and welcome your feedback. Please Contact us:
- if you have any suggestions about how to make the site more accessible;
- to tell us about any difficulty you’ve had using this site.
Useful links
AbilityNet provides an excellent resource listing all alternative and supportive technologies for people with disabilities. You can access their guide to accessibility at their website:
The BBC’s My Web, My Way site offers a wealth of information on alternative ways to browse the web.