About our Bureau
The CAB Service aims to ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the services available to them, or through an inability to express their needs effectively and equally to exercise a responsible influence on the development of social policies and services, both locally and nationally.
At Chester Citizens Advice Bureau we can give free, confidential, impartial and independent advice and information on a wide range of subjects.
We can work with you to sort out any debt worries and claim all the benefits you may be entitled to. We can help with housing and employment problems, or deal with queries about consumer or tax issues. We can advise on legal matters, answer questions about immigration and we have lots of experience on family and personal matters too.
We are a charity and have a workforce of paid staff and trained volunteers. Our funding comes from various sources, from a Chester City Council grant to the National Lottery.
We speak up for change in social policies based on our clients’ experiences and where it is evident services and policies are falling short or failing.
We are a member of the National Association of Citizens Advice Bureaux, which provides the extensive information system we use to advise clients and sets standards for advice, training, equal opportunities and accessibility in the bureau.
You can find out more about the CAB Service’s aims and principles and the work of Chester CAB in our annual report.